RETURN POLICY AND RETURN FORM
ONDURA will exchange or refund non-sale items received back to ONDURA within 14 days of purchase date. All goods must be unworn and in perfect condition and if possible, in the original
Please include your original invoice with the package.
We offer a full refund (excluding international shipping cost) on your order only if you return back to us with 14 days of your receipt. Returns after this date will only be accepted at our
The refund will be placed on your paypal account within 5 business days of receipt of your return.
We will place a money transfer back to your bank account, please send us your bank information with your return.
You will receive an email confirmation of the refund when it is processed.
INSTRUCTION ABOUT YOUR RIGHT OF REVOCATION
(ONLY FOR CONSUMERS ACCORDING TO SECT. 13 OF THE GERMAN CIVIL CODE - BGB)
You may cancel your contract in text format (e.g. by facsimile, letter, e-mail) within two weeks without stating any reason, or - if the goods are delivered to you before the expiration of this
deadline - return the goods. This period begins to run only with the receipt of this instruction or at the time when you were made aware of the instruction in text format, but not before the
conclusion of the contract, the pursuance of our duties according to Sect. 312 e subsect. 1, sent. 1 of the German Civil Code in conjunction with Art. 248 Sect. 3 Introductory Act to the German
Civil Code and also not before the day of receipt of the shipment of goods (in case of recurrent deliveries the day of the first delivery). To satisfy the deadline it is sufficient to send either
the revocation or the goods in good time.
Please return goods to:
Leens Jan Ondra
TEL: +49 176 22308913
Clients are responsible for return shipping charges. If there was a mistake on the part of ONDURA, or in the case an item was faulty or damaged, client will be reimbursed for both delivery and
return shipping charges.
Please note that we do not accept liability for shipping loss or damage of returned goods.
ONDURA will not refund international duties and taxes. For more information on reclaiming international duties and taxes, please contact your local customs bureau
Download Sample Return Form